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TESTIMONY

From : Jackson James
Sent :Saturday, December 31 2016, 12:06PM
Subject : Compliment Letter
Dear Asian Express Travel and Tours Int'l

I'd like to compliment one of your employees, the excellent services she provided to us. My parents have enjoyed the recent Christmas Celebration Tour from 19 Dec 2016 to 26 Dec 2016 with Asian Express Travel and Tours Int'l .

She is a friendly, helpful & very informative guide. She gave good and clear introduction and reminder us on all things we must do on each sight-seeing point. We appreciated the services attitude she had provided, when my parents raised a request, she would try her best to fulfil their request.

Beside this, Christmas day (25 December) is my mom birthday, thanks, you celebrate my mom birthday and also gave her a memorable birthday.

My parents have travelled widely with few different tour managers /leader over the years. This is really one of the very few times that they have expressed such immense happiness and satisfaction with their tour leader, she is truly a valuable asset to the company and she is a perfect walking-signboard for Asian Express Travel and Tours, Intl. in the industry.

Thank you for your kind attention. Please feel free to contact me if you have any queries. Thank you.

Regards,
Jackson James


On behalf my parents Charles Rush & Gloria Rush

From : Joe Rush
Sent :Sunday, January 15 2017, 11:47AM
Dear Asian Express Travel and Tours Int'l

Our family of 10 (5 adults / 5 kids) enjoyed our 1st family Canada holiday and we would like to say a BIG THANK YOU to you both, for their friendly, great patience and great services throughout the whole journey with us!!

I'd like to compliment one of your employees, the excellent services she provided to us. My parents have enjoyed the recent Christmas Celebration Tour from 19 Dec 2016 to 26 Dec 2016 with Asian Express Travel and Tours Int'l .

We will not forget the efficiency and great help you gave when we need to send our son to Hospital during 9+pm. Luckily he managed to get a room in the same hotel at the very last min (due to full house). He flew down to the lobby in seconds to assist us. He brought us to the near-by hospital and settle all paperwork/procedure for us! We sincerely appreciate his help! When we are back, he even made the effort to call us and follow-up on our son's condition.

They are more like our friends rather than a tour leader/guide! We hope to travel with you soon..

Once again, THANK YOU FOR THE EXCELLENT SERVICES GUYS!!!!

Cheers,
Joe Rush

From : Debbie
Sent :Saturday, April 02 2016, 04:26PM
Dear Asian Express Travel and Tours Int'l

I would like to take this opportunity to compliment your customer service executive, the guide who really served me and my parents well on 05/12/15 when booking a tour package tour.

Asian Express Travel and Tours, Intl. have shown they are well organized and have knowledgeable executives, whoare able to handle the customers well.

Yours sincerely,
Debbie


From : Boon Song
Sent :Monday, December 19 2016, 02:56PM
Hi,

I was on 6- 13 Nov 2016 Australia Tour with Asian Express Travel and Tours Int'l .

It was pleasure experience to have competent tour guide during this trip. They are always friendly and approachable. Generous on sharing information throughout the whole trip. Have understand lots of Australian culture from them and of course shopping tips. My parents and I really do enjoyed this tour. Their commitment and performance are truly remarkable and commendable. Not forgetting the assistance we had on the paperwork and coordinated to put my family and I on this tour.

After this trip, I realized it is the human factor that makes one agency rise above the rest. I did not felt I'm on a commercial package tour but more of a friends gathering on a road trip to Australia.

Although late but please do not ignore this sincere feedback for excellence performance by Asian Express Travel and Tours, Intl. staff.!

Cheers!,
Boon Song


From : Mr. Mark Goh
Sent :Tuesday, April 11 2017, 05:39PM
Subject : From Mr Mark Goh

To the management of Asian Express Travel and Tours Int'l I had booked a 4D3N tour package to Finland with Asian Express Travel and Tours Int'l. for me and my friends. The sales representative who attended to my booking was so nice to us. We came across the tour package from Asian Express Travel and Tours Int'l. online and right from the start, our tour guide was extremely efficient in her replies, and even sent a reminder to update the passport details as one of my friends had recently renewed her passport.

Such service was much appreciated because we had forgotten about it and could have potentially run into problems. Another friend had requested to join the tour only a few days before the start of the tour and Asian Express Travel and Tours Int'l. had been kind and patient enough in helping to source for available coach tickets to accommodate him. It would not have been possible for him to join the tour had not for Asian Express Travel and Tours Int'l. pro-activeness and resourcefulness.

Asian Express Travel and Tours Int'l. has very valuable staffs. On behalf of my friends, I wish to thank Asian Express Travel and Tours Int'l. for their patience and loyalty throughout our tour.

Thank you and best regards,

Mark Goh